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Ditchgates LLC shipping methods allow for shipments to the lower 48 states. At this time we do not ship to U.S. territories, PO Boxes, and APO/FPO addresses, Hawaii, or Alaska. Please contact us by phone or email for shipments outside the lower 48 states.

Most orders ship same business day if the order is received by 11am MST. All in stock orders leave our warehouses within one business day from the date the order has been accepted and confirmed. All delivery times are based on working days and do not include weekends or holidays. All orders placed on weekends and holidays will ship the following business day.

Delivery Signatures: To ensure that your Ditchgates LLC purchase arrives safely, we recommend that someone be present for your order when it is delivered. (Some orders may require a signature).

Damaged Shipments: Claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivering carrier and any losses incurred are at the customer's expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing, and then advise our office immediately so we may assist you with your claim.

Free Shipping: We offer free shipping on headwalls and sliders. We do not offer free shipping on pipe. Pipe is shipped at current UPS dimensional weight rate for large package and residential delivery.

Pick Up at our Barn: Ditchgates offers discounts of up to $15 when gates are picked up at our location.  We do not offer discounts on pipe prices.

Tracking Your Order: We will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier's tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.